Privacy Policy for GeneticsMode LLC
If you have any questions or concerns regarding our Privacy Policy, please contact us.
GeneticsMode, LLC (Attn: Arang Kim)
Website: http://www.geneticsmode.com
Email: geneticsmode@geneticsmode.com
Phone: +1 (201) 443-5685
As a provider of internet-based healthcare services, GeneticsMode (the “Company”) takes privacy issue
very seriously. The Privacy Policy (the “Policy”) explains the treatment of the information that is
provided or collected on the websites on which this Policy is posted. By using our website, users consent
to the data practices described in this statement.
Through this Policy, the Company regards the personal information of users as important and informs
them of the purpose and method of the Company’s use of personal information provided by the users
and the measures taken by the Company for protection of those personal information.
This Policy will be effective on the 1st day of September 2021 and, in case of modification thereof, the
Company will make public notice on the Company’s website or individual notice through mail, fax or
email.
GeneticsMode is in full compliance with the privacy requirements under the Health Insurance Portability
and Accountability Act (HIPAA).
1.Information to be collected and method of collection
1) Personal information items to be collected:
i.Requesting services: Name, phone number, email address, home/company address,
occupation, date of birth, gender, personal medical history including past and current
medical history, family history, genetic test results, and social history
ii.Requesting services: For minors, information of legal representatives
iii.Online payment service (The Company uses Stripe to send invoices to our customers.):
Name, phone number, email address, billing address, payment information including
account number and card number
2) Method of collection: Online forms, telephone calling, emailing
2. Use of collected information
The company uses the collected information of users for the following purposes:
1) Respond via email or phone to client’s inquiries that was submitted by the client
2) Schedule an appointment to render services
3) Provide notice of functionality of the Company sites or dapplications or matters on policy
change
4) For statistical analysis of clients’ service usage in order to provide services and place
advertisements
5) To comply with applicable laws or legal obligations
6) When the Company carries out services such as bill payment (Stripe for invoice service)
We do not use clients’ information for marketing purposes and do not sell or share the
information to third parties without the clients’ explicit consent.
3. Security
The Company regards the security of personal information as very important. All our clients’
information is stored within HIPAA-compliant systems. Also, the Company employs the
following security measures to protect users’ personal information from any unauthorized
access, release, use or modification.
1) Establish and manage appropriate physical, electronic, and procedural safeguards to protect
clients’ personal identifiable information and protected health information
2) Restrict access to clients’ personal identifiable information to members who do not need
access in order to provide services
If the Company identifies a data breach, we will notify our customers promptly and take
appropriate measures. Additional steps will be taken in compliance with HIPAA if there is a
breach of patient data.
4. Clients’ Right
1) The clients or their legal representatives, as main agents of the information, may exercise
the following options regarding the collection, use and sharing of personal information by
the Company:
i.Provide right personal information
ii.Provide accurate personal and family health history information
iii.Modify or delete their personal information
iv.Revision of their health information if there is incorrect or incomplete information
In order to exercise the above options, the client may contact the Company via phone or
email. The Company will take reasonable and necessary measures.
2) The Company provides a summary of the client’s health information once a genetic
counseling session is completed. These consultation notes will be emailed securely to the
client via PDF attachment following the appointment. An additional copy can be provided at
no additional cost. All subsequent copies can be provided for a fee. A paper copy can also be
provided upon request for a fee.
3) If clients feel the Company violated their rights, they can submit a complaint by contacting
us below:
GeneticsMode, LLC (Attn: Arang Kim)
Email: geneticsmode@geneticsmode.com
Phone: +1 (201) 443-5685
Clients may also file a complaint with the U.S. Department of Health and Human
Services Office for Civil Rights by mail, fax, email, or via the OCR Complaint Portal. For
more information, please refer to this website:
https://www.hhs.gov/hipaa/filing-a-complaint/complaint-process/index.html.
The Companyd will not retaliate against our clients for filing a complaint.
5. Sharing collected information
Except for the following cases, the Company will not share personal information with a third
party:
1) If the client specifically provides written consent to share his or her personal information on
sites such as social networking sites or gives permission for sharing his or her personal
information to other clients for networking
2) If the information was legally required to be disclosed or if required to be disclosed to
investigative agencies for detecting crimes in accordance with the procedure and method as
prescribed in relevant laws and regulations
3) We may use or share non-personal identifiable information for health research
6. Protecting children’s privacy
Children under the age of 13 years should not use or access the Company’s services. A parent or
legal guardian/representative must be present if the service should be rendered for minors. The
Company have the right to refuse to provide our service directly to individuals under the age of
18.
7. Cookies
The Company uses “cookies” in order to provide a personalized user experience, improve the
site, and analyze site traffic to improve services. Cookies are very small text files stored on the
users’ computer which providers the Company with information on how the site is used. Users
have the option to opt-out of or remove cookies. Please note that opting out of cookies may
limit access to certain features on the site.